3515 N High St, Columbus, OH 43214
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Join our team!

Posted on September 20 2018

Are you engaging, independent, and service driven?

Be a Customer Experience Leader!

Wholly Craft and Surprise Modern Party + Cocktail Goods are looking for a friendly, customer-oriented individual to join our growing small businesses! As a Customer Experience Leader, you’ll guide customers in finding the perfect gift or party accessories, making them feel cared for and respected and offering them a pleasantly memorable shopping experience. You’ll translate best practices to our entire sales team to ensure we are offering consistent, top-notch service.

The position requires:

  • Working very independently with the support of a great staff and management team.
  • Being responsible for all store operations during open hours
  • Accurately entering inventory and processing sales
  • Opening and closing the store according to procedure
  • Balancing productivity and customer service during open hours
  • Developing and demonstrating comprehensive knowledge of vendors and products
  • Creating and implementing visual merchandising strategies
  • Engaging customers and developing strategies to ensure the best customer experience
  • Maintaining customer loyalty programs and building new opportunities for engagement
  • Meeting with staff and management regularly to offer feedback and improve standards
  • Sharing and implementing customer engagement strategies
  • Being accountable for customer experiences

If you:  

  • Love working with customers and making them happy
  • Have a warm, engaging, and positive personality
  • Are self-motivated and passionate about supporting small businesses
  • Thrive working independently
  • Are a clear and kind communicator
  • Are detail-oriented with a great memory

Then you’ll enjoy:

  • A flexible and independent work environment
  • An easy-going and fun-loving customer base
  • A creative and stimulating atmosphere
  • A committed and community driven team
  • An opportunity to provide top-notch customer service

This is a 25-35 hour per week position requiring weekly availability Wednesday through Sunday.

To apply, please submit a resume and a brief paragraph explaining why you want to work at Wholly Craft/Surprise via email to info@whollycraft.com.

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